PALGURUS PATHWAYS PRIVATE LIMITED (Herein after referred to as ‘Palgurus’) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be honoured only if requested by the customer (hereinafter referred to as the seeker) within 12 hours of the scheduled coaching session. In such cases, Palgurus will provide a 100% refund to the seeker.
Please note that cancellation requests made after the 12-hour window has passed may not be accommodated. In such instances, Palgurus will offer the option to reschedule the session for the seeker.
At Palgurus, we extend our PAL guarantee to all seekers, ensuring their satisfaction with our coaching services. If a seeker is not fully satisfied with a coaching session, whether individual or part of a package/group programs, they may request a refund from Palgurus after the first session. Any refund requested after the first session will not be entertained.
To avail of the PAL guarantee, the seeker must inform Palgurus of their refund request within 24 hours after the first coaching session. In such cases, Palgurus will provide a full refund to the seeker, no questions asked.
Once a refund request is processed from Palgurus end, the refund amount will be processed (after adjustment of any tax or payment charges) within the next 5-7 working days.
We are committed to ensuring the highest level of satisfaction for all our seekers, and our PAL guarantee reflects our dedication to their well-being and success.
